Case Study: William Duncan

Company Background

At William Duncan, we are Electricians, Joiners, Plumbing and Heating Engineers, Painters and Decorators based in Tillicoultry serving the central belt and surrounding areas. Founded in 2011, we started as an electrical service provider and have since expanded our offerings to meet a wide range of client needs in the construction and maintenance sectors.

Collaboration History with Advance Supplies

We have been working with Advance Supplies since the start of our business in 2011. As we were newly established at that time, we sought a local partner to help with some of the essential aspects of our business operations. Since then, Advance Supplies has been vital in helping us develop and maintain our professional image through uniforms and signage.

Why We Chose Advance Supplies

One of the key reasons we initially chose Advance Supplies was their proximity to us, making them an ideal partner. Being local not only provided convenience but also allowed for a closer, more personalised relationship as we grew our business.

Services Provided by Advance Supplies

Advance Supplies has provided two primary services for us over the years:

Uniforms: They have designed and supplied uniforms for our team, ensuring consistency and professionalism in our appearance.

Signage: They have created signage for our vans, office windows, and a large sign at the Tillicoultry Golf Club.

Customer Satisfaction

We are extremely satisfied with the services provided by Advance Supplies. Their attention to detail and customer service have been exceptional throughout our relationship. From the very beginning, they took the time to listen to our requirements and collaborate on the best solutions for our branding needs.

Why We Recommend Advance Supplies

We highly recommend Advance Supplies to other businesses. Their dedication to client satisfaction and their personalised approach are the reasons we have referred them to other companies in the area. They go beyond just providing services; they genuinely listen and offer tailored solutions that meet our specific needs.

What Makes Advance Supplies Stand Out

Advance Supplies distinguishes itself by being a small, family-run business that highly values customer relationships. They listen carefully to what we want, ensuring that the solutions they offer align with our vision. This personalised service is what sets them apart from larger suppliers.

Client Feedback

“I have used Advance Supplies since I started my business and have had a good relationship with the team. Firstly, they were very helpful in listening to me on my first visit to discuss what to do with my van.

They were very patient and helpful. They designed what was going to be put on my van, including the colours to use, sending me photos with different options, etc. Our logo has never changed since. The team also advised us on what to put on our uniforms. It also has never changed. So, a big thank you to everyone.

I have now used Advance Supplies to put signage on our vans and windows in our office in Tillicoultry. They also supplied and erected our big sign at Tillicoultry Golf Club. Trevor, Gail and Alasdair have all been helpful and understanding since the takeover so hopefully we will all go forward together.”

- William Duncan 

Conclusion

Our longstanding relationship with Advance Supplies has been key to our branding success. Their personalised approach, attention to detail, and dedication to customer satisfaction have earned them our trust and loyalty. We are excited to continue working with them in the future and confidently recommend their services to other businesses in the region.